1. Who we are
Medopsy provides receipt-capture and expense categorization tools for physicians and their practices. When this policy refers to “Medopsy”, “we”, or “us”, it means the Medopsy team responsible for the service and the personal information collected through it.
2. Information we collect
- Account information: Name, email address, practice or specialty details, and authentication data you provide when you create an account or sign in.
- Receipt and expense data: Images, PDFs, text messages, expense descriptions, amounts, and categories you submit through Telegram or other supported channels.
- Support communications: Messages you send to Medopsy for customer support, onboarding, or feedback.
- Usage data: Device information, log data, and interaction events captured to keep the product secure and improve performance.
We do not request or intentionally store patient health information or payment card numbers. If such information is sent to us in error, we delete it upon discovery.
3. How we use information
- Operate, maintain, and improve the Medopsy platform and related automations.
- Provide customer support, onboarding, billing, and account management.
- Analyze usage trends to enhance existing features and develop new capabilities.
- Send product updates, security alerts, and compliance communications.
- Protect against misuse, fraud, and unauthorized access.
4. Legal bases for processing
We process personal information to fulfill our contract with you, to pursue our legitimate interests in running and securing Medopsy, to comply with legal obligations, and with your consent where required.
5. How information is shared
- Service providers: Trusted vendors that host our infrastructure, authentication, storage, and analytics services under strict confidentiality commitments.
- Professional advisors: Attorneys, accountants, and auditors assisting us with legal and financial compliance.
- Legal reasons: When required by law or to respond to valid legal process, protect our rights, or prevent harm.
- Business transfers: In connection with a merger, acquisition, or sale of company assets, where permitted by law and subject to appropriate safeguards.
We do not sell personal information or permit advertising networks to leverage Medopsy customer data.
6. Data retention
We keep account and receipt data for as long as your account remains active and as needed to provide the service. When you close your account, we remove or anonymize associated data within a commercially reasonable period, subject to legal or regulatory retention requirements.
7. Your choices
- Account settings: Update your profile or delete uploads directly in the Medopsy dashboard.
- Data access and deletion: Contact us to request a copy of your data or to delete your account. We will confirm your identity before fulfilling the request.
- Communications: Opt out of non-essential emails by using the unsubscribe link in the message or by contacting us.
8. Security
Medopsy uses encryption in transit and at rest, access controls, and monitoring to safeguard receipt data. While no system can be completely secure, we regularly review our safeguards and limit access to team members who require it to operate the service.
9. International data transfers
If we transfer personal information to countries outside of your jurisdiction, we do so under appropriate safeguards, such as standard contractual clauses or comparable protections required by law.
10. Children's privacy
Medopsy is designed for physicians and their teams. We do not knowingly collect personal information from children under 13 (or the age required in your jurisdiction). If you believe a child has provided us information, contact us so we can remove it.
11. Changes to this policy
We may update this policy to reflect changes in our practices or legal requirements. If we make material updates, we will notify you through the Medopsy dashboard, by email, or by posting the revised policy with a new effective date.
12. Contact us
If you have questions about this policy or how we handle personal information, reach out to privacy@medopsy.com.